DirecTV channel info and playback timeline don't work

I just got the HR34 and the areas on the roomie remote that would show the channel playing and the current timeline for the show don’t seem to work.

Any ideas why?

We know that works so it must be one of the settings that we document on the IP Compatibility list:

roomieremote.com/ip-compatibility/

Thank you.

thanks - that did the trick. It was allowing device control, but blocking current program.