First, I started this thread to get a better understanding of how legacy remote designs were handled in 5.5, not for a hand slapping because I am a ‘non-reader’ or not paying attention to your facebook page.
I have already stipulated that I have seen your notifications and have commented on them months ago on this very forum. I am very aware since long before v5.0 was released that legacy remote designs were being removed once action panel editing was in place.
“Prepare now by removing them from your configuration.” In other words, our suggestion was not “wait until 5.5 comes and then take your time”, but rather purge them immediately a month ago and it was quite explicit, so that you are at a clean state to build new customizations at 5.5 release a month later. Or, recognize that you will need to control the time you upgrade and it will take a while.
If the control of your system relies on the customization provided for by a legacy remote design, how does removing them a month before its replacement make the transition easier? I am the only customer with the 100 device package that needs further customization to make it all work?
“Legacy Remote Designs are finally gone and replaced by significantly better Action Panel customization. Give yourself time to rebuild any Legacy Remote Designs as customized Action Panels.” Give yourself time. This was again to indicate that, if you’re not prepared for that significant change, you will want to upgrade at a controlled time.
Again, that was the point of my original post. If my wife accidentally updates to 5.5 on her iPhone does that propagate and wipe out legacy remotes on all devices on that hub? You are marketing this as complete control of a home and you have to account for that - telling me to do it at a ‘controlled time’ when we both know that iOS and tvOS make it extremely easy to inadvertently update an app or turn on automatic updates, especially when you have multiple users, isn’t helpful.
We have heard from a couple users who seem like they may have preferred we did something differently, I’m really not sure what – the actual comments are more similar to the people who just don’t read anything we put out whether it is release notes or a flashed urgent message in the app and there is nothing we can do for that kind of person. It’s time to look forward and create your customizations in Action Panels. We can only do so much after we already spent 10 months getting the word out in every way available to us. If you needed to control your upgrade time, you had all the notice in the world to do so.
I think you are confusing ‘awareness’ with ‘preparedness’. You did the awareness part over the last 10 months. But you missed it on preparedness by deprecating a feature for a new one without any overlap.
What you could have done differently:
A) Simple Control 5.4: Now with Action Panel Editing. Create new action panels to replace your existing Legacy Remotes which will be eliminated in v5.5. (Previous Legacy Remotes are useable but not editable)
B) Have the app convert legacy remotes to temporary action panel
C) Allow one device to upgrade to 5.5 to allow action panels to be created (with a different backup name) while the rest of the devices stay on 5.0.14 and use the old configuration files.
I’m on your side on this and I want to see you succeed. I’ve been programming touchscreen remotes since the 90’s and I’ve logged more hours in ProntoEdit, Crestron, SQConnect (remember them?) and other software than I care to count. If there is such a thing as a universal remote power user I suppose I’m it. Simple Control is easily one of the best and most powerful and I’m ok throwing my $50 a year into an app to control things that can already controlled by something else. You have fixed a lot of things like the previously screwy pricing structure and backup system. I’m not crazy about the 5.0 design, but that should evolve over time. But you are making some odd decisions like deprecating the most popular and established wifi to IR product out there (which is turning off a large community of iRule users looking to transition) and wiping out customizations that people (in your words on the 5.0 release page) “painstakingly designed” without an easy transition.
As a developer and business owner I can understand how your perspective would be different from the customer - maybe you don’t realize how some of your decisions impact the end user or how some of your comments come off to someone that has invested a lot of time and money into supporting your product.